Terms and Conditions

Effective Date: 29th October, 2025

By purchasing branding or marketing services from this website, you confirm that you have read, understood, and agree to the following Terms and Conditions. You will be required to tick a box indicating acceptance of these terms before entering your payment details when purchasing services.

These Terms are governed by the laws of New South Wales, Australia, as well as some federal laws.

1. Service Delivery

All services are digital and delivered via email to the address provided in your intake form. No physical goods are supplied. Work will commence once full payment is received and a slot is available. Turnaround times are estimates only and will be communicated individually, if excessive or requested.

2. Intellectual Property and Commercial Use

Vrakkar Branding only uses royalty-free assets where possible. Final responsibility for verifying whether assets are suitable for trademarking, registration, or commercial use (e.g., on merchandise) rests with the client.

Vrakkar Branding does not warrant the availability, originality, or registrability of any name, logo, or slogan. Clients are strongly encouraged to consult IP Australia or a qualified legal professional for any intended trademark applications.

Once final deliverables have been supplied and paid for in full, clients are free to share or provide access to the materials with third parties (e.g., web developers, marketing agencies) for modification or ongoing use. Vrakkar Branding is not responsible for changes made by others after delivery. Deliverables may not be resold, sublicensed, or used by third parties outside the client’s organization without written permission.

3. Revisions and Feedback

Revision requests must be submitted via email to: business@vrakkarbranding.com

The service includes up to two rounds of minor revisions (such as colour adjustments or copy tweaks).

Requests for substantial changes or new creative directions may incur an additional fee, which will be clearly communicated and agreed upon before proceeding via business email correspondence.

4. Professional Compliance with AHPRA & PsyBA

We do not and cannot guarantee compliance with any specific advertising guidelines. It is your responsibility to ensure all materials meet your legal and ethical obligations as a registered psychologist.

These include compliance with:

  • The Health Practitioner Regulation National Law (as enacted in your state or territory);

  • The AHPRA Guidelines for Advertising Regulated Health Services;

  • Any applicable guidelines issued by the Psychology Board of Australia (PsyBA) or your professional association (e.g., APS).

5. Consumer Law

Our services are provided in accordance with the Australian Consumer Law (ACL) as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Nothing in these Terms excludes, restricts, or modifies your rights under the ACL, including consumer guarantees.

6. Refund Policy

Due to the customised and digital nature of Vrakkar Branding’s services, all sales are final once work has commenced. Change of mind, loss of interest, or failure to use the service after delivery does not entitle you to a refund.

If Vrakkar Branding is unable to deliver the agreed service, Vrakkar Branding will offer a fair remedy, which may include:

  • A partial refund or full refund at Vrakkar Branding’s discretion, or

  • A credit towards future services at our discretion.

This policy does not limit your rights under the ACL.

7. Limitation of Liability

To the extent permitted by law, our liability for any loss, damage, or claim in connection with the services is limited to:

  • The resupply of the services, or

  • A refund of the amount paid at our discretion.

Vrakkar Branding holds current Professional Indemnity Insurance with a limit of AUD$1,000,000 for any one claim and AUD$2,000,000 in the aggregate, underwritten by Certain Underwriters at Lloyd’s (via DUAL as Coverholder). This insurance protects against claims arising from the provision of professional services. It does not affect your rights under the Australian Consumer Law, nor does it imply acceptance of liability for third-party use or modification of deliverables.

This clause does not affect any non-excludable statutory rights you may have under the ACL.

8. Privacy and Third-Party Platforms

All personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your data will never be sold or shared for marketing purposes and is only used to provide the services you request.

Stripe is used for secure payment processing. Stripe may collect and store your payment information in accordance with its own Privacy Policy. Vrakkar Branding does not store your credit card details directly.

Squarespace hosts the website and intake forms, and may collect cookies or usage data.

9. File Storage & Access

Vrakkar Branding securely stores final deliverables for a minimum of 12 months from the date of completion. Clients may request a copy of their original deliverables at no additional charge during this period.

After this time, Vrakkar Branding may not guarantee the availability of those deliverables, so clients are encouraged to download and back up their files upon receipt.

10. Changes to Terms and Conditions

Vrakkar Branding reserves the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon publication on this website, unless stated otherwise.

The version of the Terms and Conditions in effect at the time of your purchase will apply to that transaction. Vrakkar Branding encourages you to review the Terms periodically to stay informed about our policies.