Terms and Conditions
Effective Date: 9th March, 2026
These Terms and Conditions ("Terms") govern the purchase and use of advisory services provided by Vrakkar Branding through this website. By purchasing a Referral Systems Diagnostic or related advisory services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions will remain in full force and effect.
These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth legislation.
1. Scope of Services
Vrakkar Branding provides advisory services focused on referral systems, positioning clarity, and communication structures for private practices.
Services may include, but are not limited to:
• Structured intake review
• Written diagnostic reports
• Prioritised strategic recommendations
• Limited consultation sessions (for example, a 30-minute walkthrough)
Services are strategic and advisory in nature.
Unless explicitly agreed in writing, Vrakkar Branding does not provide:
• marketing execution
• operational implementation
• legal advice
• financial advice
• clinical supervision or professional practice oversight
Work will commence once:
Full payment has been received; and
Required intake materials have been submitted by the client.
2. Client Responsibilities
Clients agree to provide accurate, complete, and timely information necessary for the delivery of services.
Vrakkar Branding is not responsible for any outcomes arising from:
• inaccurate or incomplete information
• delays in providing required materials
• decisions made by the client during or after the advisory process
The client is solely responsible for deciding whether and how to implement any recommendations and assumes all responsibility for actions taken based on the advisory services.
3. Nature of Advisory Services
Vrakkar Branding provides structural and strategic advisory services only.
No guarantees are made regarding:
• referral volume
• revenue increases
• client acquisition outcomes
• marketing performance
• business performance metrics
Any examples, case studies, or references to outcomes are provided for illustrative purposes only and do not constitute guarantees.
The client acknowledges that they have not relied on any representations, statements, projections, or guarantees not expressly stated in these Terms.
Any examples, projections, case studies, or illustrative outcomes referenced by Vrakkar Branding are provided for informational purposes only and do not constitute promises of specific results.
4. Professional & Regulatory Compliance
Vrakkar Branding does not provide legal advice and does not guarantee compliance with:
• AHPRA guidelines
• Psychology Board of Australia requirements
• the Health Practitioner Regulation National Law
• advertising regulations for health practitioners
• any other professional, ethical, or regulatory obligations
Clients remain solely responsible for ensuring that their practice, communications, and marketing comply with all applicable laws, professional standards, and regulatory frameworks.
5. Payment Terms
All services must be paid in full before commencement, unless otherwise agreed in writing. All prices are listed in Australian Dollars (AUD). Where applicable, prices may include or exclude GST in accordance with Australian taxation requirements. Vrakkar Branding reserves the right to refuse or cancel services if payment has not been successfully processed.
6. Intellectual Property
All frameworks, methodologies, templates, diagnostic models, and written materials produced by Vrakkar Branding remain the exclusive intellectual property of Vrakkar Branding. Clients are granted a non-exclusive, non-transferable license to use provided materials internally within their own practice.
Clients may not:
• reproduce materials for distribution
• sell or sublicense materials
• publish or share materials externally
• adapt materials for commercial resale
• create derivative works for redistribution
without prior written permission from Vrakkar Branding.
7. Confidentiality
Vrakkar Branding will treat all non-public information provided by the client as confidential. Confidential information will not be disclosed to third parties except:
• with the client’s consent
• where required by law
• where necessary for the delivery of services
Clients acknowledge that Vrakkar Branding may reference generalised or anonymised insights derived from advisory work for research or service development purposes.
8. Revisions and Additional Work
The Referral Systems Diagnostic includes:
• one written diagnostic report
• one scheduled walkthrough consultation session
The walkthrough session must be scheduled within 30 days of delivery of the diagnostic report unless otherwise agreed. Substantial additional advisory work outside the agreed scope may incur additional fees, which will be discussed and agreed upon in writing before proceeding.
These Terms constitute the entire agreement between Vrakkar Branding and the client regarding the services and supersede all prior discussions, communications, or representations.
No variation to these Terms will be binding unless agreed to in writing.
9. Refund Policy
Due to the customised and advisory nature of the services, refunds are not available once work has commenced.
Work is considered commenced once:
• intake materials have been reviewed; or
• advisory analysis has begun.
If required intake materials are not submitted within 30 days of purchase, Vrakkar Branding may cancel the engagement without refund. Nothing in this clause limits rights under the Australian Consumer Law (ACL).
10. Limitation of Liability
To the maximum extent permitted by law, Vrakkar Branding’s liability for any claim arising in connection with the services is limited to:
• the resupply of the services; or
• a refund of the amount paid.
Vrakkar Branding will not be liable for:
• indirect or consequential loss
• loss of profits
• loss of revenue
• loss of business opportunity
• business interruption arising from the use or implementation of advisory recommendations.
Nothing in these Terms excludes rights under the Australian Consumer Law.
11. Privacy
Personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Payment processing is conducted via Stripe. Website hosting and form submissions are managed via Squarespace. Vrakkar Branding does not store credit card details directly. By submitting intake forms or purchasing services, clients consent to the collection and use of information necessary to deliver the services. For more information, clients are advised to research Google’s privacy policy: Privacy Policy – Privacy & Terms – Google
12. Force Majeure
Vrakkar Branding will not be liable for delays or failure to perform services where such delays or failures result from circumstances beyond reasonable control, including but not limited to:
• internet outages
• illness
• natural disasters
• government restrictions
• technical service interruptions.
13. Independent Relationship
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between Vrakkar Branding and the client. Vrakkar Branding operates as an independent advisory provider.
14. Changes to Terms
Vrakkar Branding reserves the right to update these Terms at any time. The version of the Terms in effect at the time of purchase will apply to that transaction.
Updated Terms will be published on this website.